Delivery Returns And Cancellations
Delivery can be to any address in the UK as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
Whilst every reasonable effort shall be made to keep to any delivery date, DC PowerStore will not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
All orders placed before 2pm will be dispatched the same working day, subject to product availability. We do not deliver or dispatch at weekends or bank holidays. Any orders placed after 2pm on Friday and over the weekend will be dispatched Monday (except bank holidays). Standard delivery is 2-3 days.
Small parcels may be delivered via Royal Mail. The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
DC PowerStore will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Next working day delivery cannot be guaranteed.
Please note that nationwide next day delivery does not cover the Republic of Ireland, the Isle of Man, Channel Islands, Northern Ireland and the following Scottish Postcodes: AB, HS, IV, KA, KW, KY, PA, PH, ZE. Courier boundaries can change for Northern Scotland and delivery times can vary. If you are unsure if next day delivery covers your Scottish area please contact us. For European and International deliveries please contact us for a quotation.
DC PowerStore shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
If You Change Your Mind
You have the right to cancel your order at any time from the moment you place your online order and up to 14 days from the day you receive the goods. Please provide notification of cancellation in writing via email to firstname.lastname@example.org or by post to our Head Office address. You then have a further 14 days from the date you notify us of your intention to physically return the goods to us.
For a full refund the battery must not have been used, must be in a re-saleable state and be accompanied by any accessories, plus the original box and packaging.
If The Goods Are Faulty
You have the right to reject goods that are of unsatisfactory quality, are unfit for purpose or not as described, and receive a full refund. This right is limited to 30 days from the date you received the goods. Should you return an item that arrived damaged, not as described or faulty, we will refund the total cost of the return postage. Please provide notification that you intend to return the item in writing via email to email@example.com or by post to our Head Office address.